•Wholesale availability
We are unable to offer wholesale pricing at this time. Thank you for your interest!
•Care instructions
Each of our plant creations ships with printed care instructions. Feel free to reach out to us with any questions!
•Is it safe to ship plants in the mail? Even during winter?
Yes, it's safe to ship plants! We use special packing materials and shipping warmers when necessary to make sure orders containing live plants arrive at your door happy. If you notice any problems upon delivery, please contact us.
•Will I get the exact item shown in the photo? Custom and personalized orders
No - you’ll get your own, unique item! All plants are unique, so every item we create with them will be different as well. We believe that the natural variation that comes with this territory is what makes these items special and unique. The photos are intended to demonstrate the variation that occurs in the final product.
All products are sold separately - group images are intended to show the relative sizes, colors, and species of options available.
•How long will it take to fill my order?
Our kokedama are all carefully handcrafted by us with love. That means every one of them is made to order. For that reason, it may take from a week to two weeks to finish creating and delivering your kokedama.
•Requests for personal Messages
If you purchase a gift card to go with the kokedama you are sending as a gift, you can include a special message. Please choose one of the message cards shown on our website. We will then write your personal message on the card for you.
PLEASE MAKE SURE TO WRITE THE NAMES OF BOTH THE RECIPIENT AND SENDER.
•Our Return Policy
Kindly be aware that, since our plants are living things, we do not allow exchanges or returns. However, if there is a problem with your order, please contact us immediately and we will do our best to resolve the issue.
Thank you for understanding our policy.
We look forward to filling your orders soon!